FAQ

FAQ

Q. How do I purchase from JapanBestCosmetic.com?

To place an order with us :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
JapanBestCosmetic.com offers two type of payment methods.
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds/Debit Card)

For information of use your debit or credit card to pay with Paypal please review at Paypal's page

2. Telegraphic Transfer
Bank : Shinkin Central Bank,Tokyo Japan, SWIFT : ZENBJPJT
Beneficiary's Bank : The Sawayaka Shinkin Bank, Yotsuya Branch
Account No : 1310-006-1174177
Beneficiary Name : Japan Ideal Business Co Ltd

Beneficiary's Address : 1-6-1, Wakaba, Shinjuku-ku, 160-0011, Tokyo, Japan

Note: We will add an additional finance charge of $25 USD flat rate for purchases up to ¥750,000 JPY due to local bank charges.   

After you have made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Reference No :
Total ammount paid :
Your Order No :

You may scan and email us the above info to Email Address : japanbestcosmetic@gmail.com or fax it to us at +81 3-5366-4702.

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?
Yes,  only if we have not dispatched or shipped your order.

- Please send us an email at japanbestcosmetic@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancelled.


Q. How is my order shipped?
All orders are shipped by Japan Post. We only use EMS (Express Mail Service) as it is the safest and fastest service with tracking number . EMS offers full insurance coverage up to ¥20,000 JPY of the declared order value. Tracking number is provided and each EMS costs from ¥900 JPY which is equivalent to $9USD for Asia, ¥1,200 JPY for North America, Oceania, ¥1,500 JPY for Europe and ¥1,700 for South America Africa . Please review Japan Post for costs for all shipping zones. 

 
Q. What is the product's transaction currency?
All products transaction currency is in Japanese yen.


Q. When will my order be shipped?
Once payment is confirmed, order will be shipped within 3 to 4 working days."Shipped" notification will be sent to your email adress once we have shipped your order. By using EMS, it will usually takes less than one week to deliver your order. 


Q. How do I know the availability of the products in terms of stock, colors and shades?
All our products are offered for sale subject to availble stock. If a product is out of stock, "0 quantity or Out of Stock"  will be shown in our system. It also applys for  colors and shades.    

 

Customs and Duties

The custom tax and duty are the sole responsibility of the customers. We will declare the retail price of your order on EMS form. Please contact you local customs for more information on taxes and duties charges. However, by using EMS there will be less custom inspection.  

 

   

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