Return & Refund Policy

Return & Refund Policy

We usually do not accept return and refund of shipped products as Japan has a very strict control of  its cosmetics product quality  and our inventories are genuine cosmetics brands. We 100 % gurantee that we will check the products' conditions such as the sealed plastic covers, the code numbers, colors and shades which need to match with your orders before shipping the products.  

However, if incorrect products have been delivered to you, you can initiate a return of delivered products but the wrong products must be new and unopened. They must return and reach us within 14 days for a full refund or exchange for the correct products. You must return products in new or unused condition with the original packaging in the shipment. We inspect all returned products and award full refund including shipping charges for unopened products only. If you initiate a return after 14 days, we will not refund or exchange the correct products for you. 

For return of products for our United States customers, you may use United States Postal Service. Please review their fees at http://pe.usps.com/text/lmm/il_010.htm#ep1628203

     

 

 

 

 

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